Salon: 01908 611277 PHC: 01908 617266 - 74c High Street, Newport Pagnell, Buckinghamshire, MK16 8AQ

Privacy Policy


We have a legal duty to protect the privacy of all personal and business data obtained from you while you are using this website. This privacy policy explains what information we may collect from you, or that you provide to us, and the purposes for which it will be used. By using this website you give your agreement to the data practices described in this policy.

This website collects some information from you with your permission; for example, if you fill in a form and provide the information yourself.

Changes to this policy

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

1. Who manages this website?

This website is managed by Patient Hair Care and is developed by Graymatter Limited.

2. What information do we collect and how do we use it?

Depending on which services you use on this website, you may be asked to provide information, or we may collect information from you as explained below.

2.1 Information that you provide to us

We collect and process data that you provide for specific purposes. You will be asked to provide information about yourself when you use certain site facilities in order to complete your request or transaction; for example, when you request further information through a contact form. This may include personal information such as your name, email addresses, postal address and telephone number. We use this data to provide you with the information, products or services that you request from us and to communicate with you. We may keep a record of any contacts you have with us. We may use the information that you provide for record keeping, statistical, or research purposes.

We retain this information for the length of time needed to provide the service or information you have requested (including any retention period specified by law).

This website does not use cookies for storing any personal information.

2.2 Website usage information

As well as the information that you provide to us as set out above, we receive and store a range of website usage information whenever you use this website. We use this to understand how visitors engage with our website and how we can improve it and to develop and deliver services and information that better meet users needs.

Web usage information is collected by our web server and from other sources including page tagging techniques. We use Google Analytics to track general information about web traffic. We do not collect any specific information that can be traced back to an individual. We use IP addresses to analyse website usage and trends. IP addresses are not linked to personally identifiable information.

The type of website usage information that we collect during your visits to our site includes, for example, the date and time, pages viewed or searched for, and other information relating to your usage of our website.

We may also use web usage information to create statistical data regarding the use of our website and we may then use or disclose that statistical data to selected third parties for marketing and strategic development purposes; however, no individual identities will or can be identified in such statistical data.

3. Information sharing and disclosure

We will not disclose your information except where:

this is necessary to provide or complete a relevant service to you (see examples at section 2 above)
in order to provide the information, products or services that you have requested (including but not limited to third parties contracted to handle electronic and print mailing on our behalf). However, this data will only be provided on a one-time use basis and will not be stored by any third party.
this is necessary for the purposes set out in this privacy policy
this is required by applicable laws or court orders (for example to prevent or detect crime), or to protect the rights, property, or safety of Patient Hair Care, our customers, or others.
in the event that we sell or buy any business or assets, or they are otherwise acquired by a third party, in which case we may disclose your information and personal data to the prospective seller or buyer or acquirer of such business or assets so far as relevant to the operation of that business or asset.
you give us permission to do so
We will not sell, rent or disclose your information to any third parties other than those set out in this privacy policy without your consent. We do not transfer your personal information outside of the European Economic Area.

4. Linking to other websites

This website contains links to other websites, including sites hosted by information providers who are not affiliated with Patient Hair Care. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website. The operators of other sites may collect information from you, which will be used by them in accordance with their own terms and conditions, and privacy policies.

This privacy policy applies only to the Patient Hair Care website. We do not accept any responsibility or liability for privacy practices within any other websites. Please note that these websites have their own privacy policies and please check these policies before you submit any personal data to these websites.

5. Security

We do our utmost to protect your privacy. The Data Protection Act 1998 obliges us to follow security procedures regarding the storage and disclosure of information which you have given us in order to avoid unauthorised loss or access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your transmitted information to our website; any transmission is at your own risk. Once we have received your information, we will use leading technologies and security measures to safeguard your information and will keep strict security standards to prevent any unauthorised access to it.

6. Your access to your information

You have a right to request a copy of any personal information that we hold about you. To do so, you should contact [email protected] We may make a small charge for this service to meet our costs in providing you with the details of the information we hold about you.